Welcome to Clinch Recruitment Marketing Suite - Community Feedback Forum

A great place to post your ideas and vote on others so that you can let us know what is important to you.


Please take the time to register, and then share your detailed use case and how the proposed enhancements could provide value to your organisation.


We endeavour to provide an initial response to all ideas in a timely manner.

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Clinch Employee Connections

    Showing 24 of 186

    Assign a question to multiple Insiders during a Live Chat

    Being able to choose multiple Insiders to assign questions to in a Live Chat, rather than only being able to choose one.
    Guest 12 days ago in Clinch Employee Connections 0 New idea

    Suggest similar, already answered questions in the Live Chat

    Mirror the behaviour on the main platform where, when a candidate asks a question, it suggests similar questions that have already been asked that they might want to read first before submitting the same question again.
    Guest 12 days ago in Clinch Employee Connections 0 New idea

    Insider summary on Live Chat Insider Profile

    Add a short "summary" option to Live Chat Insiders' profile, where the Insider can put a short summary of who they are and their role, without still needing to complete the entire profile of a full Insider.
    Guest 12 days ago in Clinch Employee Connections 0 New idea

    Version Control / Backup process

    We should have better version control to house past versions of pages. If I pushed a page live after one translator submitted a request and they accidentally overwrote another language translations, then another translator/content creator made cha...
    Guest 4 months ago in Clinch Employee Connections 1 Current direction

    Prevent candidates from asking their question in the answer field

    Candidates bypass the character limits of the “question” fields by leaving them empty or by marking “question” or ‘information’, then pour their heart and soul into the “answer” field. The idea is to prevent them from using the "answer" field unti...
    Guest 3 months ago in Clinch Employee Connections 0 Under review

    Adding an extra 15 minutes at the end of the live chat to address any remaining questions

    It would be great to include an extra 15 minutes at the end of the live chat to address any remaining questions, without allowing new ones, instead of just removing participants from the session.
    Guest about 1 year ago in Clinch Employee Connections 1 Current direction

    Add the ability to choose the order of the Insiders on the EC platform

    At the moment, the Insiders are only shown in the order in which they joined the platform. It would be good to be able to drag and drop Insiders into the right order to choose which position they are in and to be able to choose the top three on th...
    Guest about 2 years ago in Clinch Employee Connections 0 Current direction

    Candidate/customer support - guide to show them what is what, and how to navigate their way on the system before the event

    Yes
    Sejal Chandarana about 1 year ago in Clinch Employee Connections 1 In development

    Ability to choose the banner image for a specific Live Chat

    The ability to upload the banner image (or override the default) when setting up the Live Chat, so that the image is always relevant to the theme.
    Guest about 1 year ago in Clinch Employee Connections 2 Current direction

    Possibility to send messages to participants after Live Chats

    I assume that due to GDPR, it's not recommended to send emails to Live Chat subscribers directly from our company emails. Please add a possibility to send messages to participants after Live Chats via the platform.
    Guest about 1 year ago in Clinch Employee Connections 1 Current direction